Executive Assistant/PA Advanced Masterclass - 2 Day Course

Thu Sep 17 2020 at 09:30 am to Fri Sep 18 2020 at 04:30 pm
Pitman Training London, Salisbury House, London, United Kingdom

Pitman Training London, Salisbury House, London, United Kingdom

Created By:
Pitman Training London EC2 & W1
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SUITABLE FOR: PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.


By the end of the course you will be able to:


Establish your role as an Executive PA and others’ expectations

Build a more successful working relationship with your manager

Apply the principles of assertive behaviour and how to communicate confidently

Plan and monitor ongoing tasks and projects successfully

Contribute effectively within meetings

Manage your time more effectively

Develop your role and take accountability

Develop tips and techniques for analysing problems and making decisions.


PROGRAMME:

The Role of the PA / Executive Assistant


What skills and qualities you need to provide the proactive support your manager expects

Knowledge & awareness of the Four Working Styles

Identifying your strengths and aspects for development


Understanding the reality of your job


Analysing your role

Diary management

Managing yourself, your manager and the workload

Setting priorities and achieving deadlines


 Preparing and presenting information


On your own behalf / on behalf of your executive


 Decision making / problem solving


Developing a logical and objective approach

Looking at a decision from all points of view

Increase lateral thinking skills


 Building confidence and assertiveness


What is assertive behaviour and how to apply it

Communicating more effectively

Positive thinking building on a firm foundation


Taking more control and responsibility


Coping with “unreasonable” demands

Managing interruptions

Prioritising your work

Successful delegating


 Managing small projects / events


How to plan and think ahead for success

Tools and techniques to use


 Leadership motivation tools


Increasing your motivation to lead


 Controlling your anger before it controls you


Understand what causes your anger

Manage and reduce your angry reactions

Use problem solving / communication skills


 Action Planning


Working out a well-developed plan for change to transform your role and performance



CPD Certified – 12 Learning Hours, 12 Points

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Created By:
Pitman Training London EC2 & W1
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