Livework Academy: Basic service design training

Fri Mar 15 2019 at 02:00 pm to 06:00 pm
Livework Studio, 118 Commercial Street, London, United Kingdom

Livework Studio, 118 Commercial Street, London, United Kingdom

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Livework studio
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You've heard about service design and want to understand more? You want to learn about its value and how you can start to develop a more customer-centric mindset?

Course description

This half day event will introduce you to the fundamentals of service design.

What we’ll cover:


Why services need to be designed

When to apply service design

The role of service design in a changing world


Learning objectives

At the end of this day, you’ll have gained an understanding of the role of service design, the key steps we take when designing services and what value this brings to customers and organisations. You will be able to talk about and pitch service design to your peers, managers, leaders, or clients.

Program preview

Afternoon:


Understanding change

Why service? The value of service design

Key elements of service design and when to apply them

Effective actions you can take today



Who we are

Livework has been in the business of service design since 2001, expanding the discipline with every project we do. We are proud to be thought leaders in our field. We've learned a lot over the last 17 years and have codified this into our training services so everyone can benefit. As service design specialists, we train our clients to become more customer centric and develop the skills to ensure their work has long-term, far-reaching benefits.
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Created By:
Livework studio
Spread the word